Resetting Two-Factor authentication (2FA) for an admin account

Created by Alex C, Modified on Mon, 22 Dec, 2025 at 7:44 PM by Alex C

Occasionally you may need to reset Two-Factor authentication for an admin user for one of the following issues:

  • If a user has deleted their authenticator app
  • If a user has removed the system code from the authenticator app
  • Or any other general issues with logging into your account with 2FA

Another admin user account with main admin permissions cant reset your 2FA to start the process over,

Click here to watch a video explainer on how to reset Two-Factor authentication.

Resetting Two-Factor authentication can be done as follows:

  • Go to Accounts > Administrations
  • Select Options > Reset 2FA
  • Click OK to confirm

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