Changes to my schedule are not taking effect

What does this mean exactly?

For example, let's say you make changes such as these in the scheduler:

• Change shift times but staff cannot see any changes
• Add an expense allowance but staff still cannot claim expenses
• Change the rate but the new rate does not update

Why are my schedule updates not taking effect?

That would be if you have updated shift details via one of these methods on the shifts page:

• Changing shift details at the time of booking: Selecting the shifts and sending the booking confirmation email
• Changing booking details individually or in bulk: Change booking

Then any further changes to these shifts must also take place on the shifts page. Any changes via the shifts pages will leave the schedule intact and therefore when you unbook staff from a shift, with changes made via the shifts page, those changes will revert to the shift details in the original schedule.

How do I know if changes have been made via the shifts page?

If you attempt to make changes to shifts in the schedule that have been changed on via the shifts page you will see this dialogue:

On the shifts page, you will see these timestamps informing you that the shift details have been changed on the shifts page:

Why does the system behave this way?

We considered changes to shift details at the time of booking staff to be minor changes mostly related to that individual and so are linked to that individual, so upon removing staff from the shift the shift details will revert back.