Setting up Viber

Created by Alex C, Modified on Mon, 22 Dec, 2025 at 7:44 PM by Alex C

Agency setup

Simply follow these instructions:

  • Create a user account here: https://account.viber.com/en/create-account
    • You will need to have a phone number associated with a Viber account and that device will need to also have Viber installed. Please make sure this isn't an employee's phone, because if that person leaves the company the user token database will be lost.
  • Create a bot account: https://partners.viber.com/account/create-bot-account
  • We will then need you to send us this: Account authentication token - the unique account identifier used to validate your account in all API requests. Once your account is created your authentication token will appear in the account’s “edit info” screen (for admins only). Each request posted to Viber by the account will need to contain the token.

Staff setup

Within the staffarea there is a banner at the top of the page for the staff to click in order to subscribe to your Viber business account:

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