Notifications for Live Chat

Created by Alex C, Modified on Mon, 22 Dec, 2025 at 7:52 PM by Alex C

Staff notifications

Staff are notified of a new chat message via

A Push Notification to their device via the staff app
- We will be updating all staff apps over the next 2-3 weeks to accommodate this new feature
- If you don't have the staff app you can find out more details here: Staff apps
A Red Dot will be added to the chat icon in the top right of their staffarea

Admin notifications

Admin will be notified of new chat messages via

A Red Dot added to the chat icon in the top menu
A New badge will be added to the list of Group Chats