When setting up your terms and opt-ins (See: Managing your terms, privacy statements, opt-ins and consent) you have an option:
- Still allow staff to be paid if not set to opt-in
If this is not ticked and staff have not agreed to the latest terms or opt-in they will be flagged as red in Awaiting payment and those shifts cannot be exported until they agree/opt-in
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To find out why a shift is red, look at the first column in Awaiting payment:
- TC = Required terms not opted in/agreed
- SC = Missing New Starter Checklist
- NI = Missing National Insurance number
- BD = Missing Bank details
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