Staff are not able to view their self-billing invoices

Created by Alex C, Modified on Mon, 22 Dec, 2025 at 7:51 PM by Alex C

If you have run payroll and staff are not able to see their self-billing invoices in their Staffarea > My Jobs > Paid jobs as shown here:

The reason for this would be that the staff have been booked onto the shifts with an employment type of Employed as opposed to Self-employed.

To check the status of a staff member's employment type:

  • Go to their Staff profile
  • Go to the Main Details > Overview tab
  •  Here you will see their employment status under the Payroll number in the first column
    • Employed
    • Self-employed

You will need to change the staff employment type and re-run the payroll batch:

  • To change the staff employment type to self-employed:
    • Go to their Staff profile > Main details > Bank & Tax
    • Scroll down the page and select the checkbox for Self-employed and select their Type of Self-employed
    • Press Save to update
  • If you have already run payroll for the staff missing their self-billing invoices, you will need to:
    • Cancel that payroll batch in Payroll > Payroll batches > Actions > Cancel this batch
    • Then re-run the payroll for those staff in Payroll > Awaiting payment

Please note that if you only employ self-employed staff, you can lock your registration process to only allow the choice for self-employed:

  • Go to Settings > Staff registration > Manage the registration form > Edit
  • Go to About you > Manage
  • Scroll down to the dropdown What types of employment can work for you and select accordingly

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